Policies & disclosures
Returns / Enquiries Policy
Because Luxuria Fidelis transacts by enquiry rather than by automated checkout, returns and remedies are handled case by case — but always against a stated principle: if a piece does not match its description, the responsibility is ours.
01
Before you commit
Ask everything. Additional photographs, edge and surface detail, weights, certification images, provenance and condition reports are provided on request before any agreement. It is far better to interrogate a piece by email than to be disappointed in hand.
02
If a piece is not as described
Report the discrepancy to us in writing promptly on receipt, with photographs. Where a piece is shown to materially differ from its written description, we will correct the matter — by remedy, replacement or refund as agreed — and we will document what happened.
03
Change of mind
Collectors do change direction. Where a return is requested for reasons other than condition or description, it is considered case by case, subject to the piece returning in unchanged condition, with return shipping and insurance for the collector's account.
04
Reproductions and replicas
Reproduction and replica pieces are sold as collector, display and study objects only, and are clearly labelled as such at the point of listing. Returns on these items are handled the same way as any other — but a replica is never a valid basis for a claim that it was not genuine, because it was described as a replica from the outset.